At Zebadiah Trails, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, our Return and Refund Policy is here to help.
1. Return Eligibility
- Returns are accepted for defective, damaged, or incorrect products.
- To be eligible for a return, the product must:
- Be unused and in its original condition.
- Include all original packaging, tags, and accessories.
- Be returned within 7 days from the date of delivery.
2. Non-Returnable Items
- The following items are not eligible for return:
- Products that show signs of use or wear.
- Products returned without original packaging or tags.
- Items damaged due to misuse or mishandling.
3. Return Process
To initiate a return:
- Contact us at [email protected] within 7 days of receiving your order.
- Provide the following details:
- Order number.
- Reason for the return.
- Photos of the product showing the issue (if applicable).
- Once your return request is approved, we will provide instructions for shipping the item back to us.
4. Refund Policy
- Refunds are issued only after the returned product has been inspected and approved.
- Refunds will be processed to your preferred payment method within 7-10 business days after the return is approved.
- Refund will be in cash.
5. Damaged or Defective Products
- If you receive a damaged or defective product, notify us immediately at [email protected] with photos and details of the issue.
- We will prioritize the replacement or refund process for defective products.
6. Late or Missing Refunds
If you haven’t received your refund within the specified time:
- If you still have not received your refund, contact us at [email protected], and we will assist you.
7. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at:
Email: [email protected]