At Zebadiah Trails, we are committed to delivering your orders promptly and securely. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of our products.

1. Shipping Locations

  • Delivery to remote areas may take additional time or may not be available.

2. Shipping Timeframes

  • Orders are processed within 1-2 business days after confirmation.
  • Estimated delivery times:
    • Local Deliveries: 3-5 business days.
    • Regional Deliveries: 5-7 business days.
    • Remote Areas: 7-10 business days.
  • Delivery times may vary due to factors outside our control, such as weather conditions or courier delays.

3. Shipping Charges

  • Shipping fees are calculated at checkout based on the delivery location and package weight.
  • Any applicable shipping promotions or discounts will be applied automatically at checkout.

4. Cash on Delivery (COD)

  • We offer Cash on Delivery (COD) as our only payment method.
  • Customers must ensure they are available at the delivery address to receive and pay for the order.
  • If a delivery attempt fails due to unavailability, additional re-delivery charges may apply.

5. Order Tracking

  • Once your order has been shipped, you will receive an email or text with tracking information (if applicable).
  • Use the provided tracking number to monitor the delivery status of your order.

6. Failed Delivery Attempts

  • If a delivery attempt fails due to an incorrect address or unavailability, we will contact you to arrange re-delivery.
  • Re-delivery charges may apply for failed delivery attempts caused by customer error.

7. Delayed or Lost Shipments

  • In rare cases, shipments may be delayed or lost due to unforeseen circumstances. If your order does not arrive within the estimated timeframe, please contact us at [email protected] for assistance.

8. Damaged or Incorrect Orders

  • If your order arrives damaged or incorrect, please notify us within 2 days of delivery at [email protected].
  • Include photos and details of the issue, and we will prioritize the resolution with a replacement or refund.

9. Contact Us

If you have any questions or concerns about your shipment, please contact us at:

Email: [email protected]